Shipping Policy

We offer the following delivery services:

• SF Express Locker/ door-to-door service (Hong Kong SAR of China, Macau SAR of China and China)

• Standard international shipping service (An additional HKD 50 shipping fee is required)

Areas in service

• P.O Box is not accepted as shipping address.

• Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Shipping days and schedules

• The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.

• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days.

• Delivery service is not available on Sundays and Public Holidays.

Shipment tracking/ change of shipping address

• Once the order is shipped out, the Waybill number can be obtained in ‘My Account>My Orders’. Please contact SF Express to track your shipment.
• Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
• If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times within 14 business days, your order will be cancelled.

SF Express Locker

• Orders can be delivered to SF Express Lockers selected by customer at checkout.
• The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications.
• The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.
• Customer should retrieve their order from the selected locker.
• The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273.